I. Placing Order
To order online, please follow these steps:
– Go to https://turtlestore.online
– Click on the product you want to order
– Select Size, Color and Quantity. Then Click ADD TO CART
– Check your shopping cart (To delete an item from the shopping cart, select the “remove” button located below that item)
– Click CHECKOUT
– Complete information on CHECKOUT PAGE: billing address, shipping address, shipping method, payment.
– Click PLACE ORDER
If your order has been successfully submitted, you will receive a confirmation message and confirmation email (inbox, promotion or spam folder).
II. Modifying & Canceling Order
Orders only can be changed before being processed.
If you want to cancel your order please contact our Customer Service via email [email protected] in 8-12 hours.
If you want to modify your order, please contact our Customer Service via email [email protected] in 24 hours.
Please include the order number of the item(s) that you would like to modify/cancel along with your requests.
We accepts most major credit cards: Visa, Mastercard, AMEX, Discover, JBC… and Paypal
Make sure you type exactly the right code and the coupon has not expired.
During a SITE-WIDE SALE, no further discounts can be applied.
If it still is not working, please do reach out our Customer Service via email [email protected] and live chat with your problem.
IV. Shipping & Delivery
We wneed 3-7 days to full fill your order after a purchase
USA Fast Shipping (10-15 business days) $5.99
International Fast Shipping (10-20 business days after fulfillment): $9.99
No problem! Please contact us our Customer Service via email [email protected] or live chat for 24 hours after place your orders, using this form:
– Title/Subject: Changing Address of Order #turtlestorexyz…
– Content: new correct shipping address confirmation.
Don’t worry, you receive tracking code it means your order ready to delivery, please come back after 1-2 days to check. If it does not work please contact our Customer Service through email [email protected] or live chat on our website.
You’ll receive a confirmation email after placing the order and a notification when the order’s ready to be shipped out.
You also can come to our Order Tracking Page and fill in your email or tracking code to find it.
Please contact us through our email: [email protected] if you still can not find your order status
– Please calm down and help me recheck your provided address/ mailbox or contact to the local post office first to get the item.
– If you has not found the item after re-checking all, please contact our Customer Service via email [email protected]
Orders sometimes are unable to deliver due to unexpected circumstances. We have attempted to eliminate these cases and tried to advise customers with the best suggestion:
– In case the provide shipping is CORRECT, the order has not reached the local office, we are responsible to resend this package to you at free charge.
– In case the provided shipping is CORRECT, the order has reached the local office but can not deliver to you, we would advise you contact to the local office to pick this item.
If you still do not get your parcel please contact us via email [email protected] to get the best advice
– In case the provided shipping address is WRONG, please kindly understand that our company need to pay an expensive amount for each returning item. We CAN NOT resend these items. Our company can only apply a 50% refund for your total payment.
If you have any problem like that please contact us through [email protected] and send us some pictures to understand the situation.
As soon as evidence verified by us, Reshipment or Refund can be arranged.
You can find products in our search bar. You should search by player name or team name to get fastest results.